How it works

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We believe that every seller has the right to value your own goods. You decide the price and we will advise you if the price is still within market value, the goal is to help you quickly sell the items.

See steps below to start selling your items:


  1. Activate your Seller Page within your RELOV Account and follow the instructions to sell your items.
  2. RELOV will send a confirmation email to propose a pickup schedule along with an attachment (RELOV Seller Form) to be completed and printed in two (2) copies. Alternatively, you can write down the required information on a piece of paper.
  3. Place your items and the first copy of RELOV Seller Form inside the box.
  4. Seal the box properly and attach the second copy of RELOV Seller Form on top of the box.
  5. Please note that RELOV may reject and return items that didn’t meet RELOV acceptance criteria.Small items such as cosmetics, skincare products, authentication certificates for luxury items, etc. shall be placed in a ziplock.
  6. Please make sure that your items are authentic (fake items are subject to Rp 1 Million penalty fee, which is required to collect the items).
  7. After collection, RELOV will curate your items and send a notification email to inform you that your items have been uploaded in your Seller Page.
  8. Log in to your RELOV Account Seller Page and locate your qualified items and fill in your proposed selling price for each item. For items that are not yet qualified you will have an option to either donate it or have it sent back to you.
  9. Upon receiving your proposed selling prices RELOV may counter propose some or all of the prices to ensure better chances of selling the items.
  10. Upon mutual selling price agreement RELOV will take professional photos and upload your items for sale at www.relov.id where you will be automatically notified once your items have been purchased.
  11. We require that your items be sold exclusively at our website for a period of 8 months after which you can retrieve your goods, continue selling with us, with additional storing fees, or choose to donate through our donation program.
  12. Seller profit will be transferred to the bank account provided in your Seller Account within 15 working days after sales.
Clothings, Bags & Accessories
  1. All items must be washed and clean. Stain free, no holes, odorless and free of pet hair.
  2. No Underwear or swimwear except brand new bra with tag.
  3. Only slightly worn T-shirts are accepted.
  4. Make sure that buttons, zipper, and straps are in good conditions.
  5. Accessories must be in good conditions. Watches must have a battery to ensure that it is in working conditions. 
  6. Please make sure that your items are authentic (fake items are subject to Rp 1 Million penalty fee, which is required to collect the items)
Cosmetics & skincare
  1. All items must be at least 50% full or more
  2. Free from unpleasant odor 
  3. All items must have a minimum of 5 months ahead of its expiration period during submission
  4. Please make sure that your items are authentic (fake items are subject to Rp 1 Million penalty fee, which is required to collect the items)
  5. All items must be cleaned prior to submission
Sepatu
  1. Odorless, No holes, Free of pet hair
  2. Make sure that buttons, zipper, and shoelaces are in good conditions
  3. Please make sure that your items are authentic (fake items are subject to Rp 1 Million penalty fee, which is required to collect the items)
  4. All items must be cleaned prior to submission
Homeware
  1. Items more than 2 meters and 25 kg are not accepted at this time.
  2. Odorless, Stain free, No holes
  3. Make sure accessories for toys are available. Please include the original box if available.
  4. All items must be cleaned prior to submission
Sports Equipment and accessories
  1. All items must be cleaned prior to submission
  2. Items must be No odor, free of pet hair, free of stain and No holes
  3. Make sure all items are in good working conditions.
Books 
  1. Make sure books are in good condition, no tear on the cover and any of the pages
  2. For interactive children's books please ensure that the sound is still in good working condition.
Aksesoris hewan peliharaan
  1. All items must be in good and complete condition.
  2. Ensure buttons, zippers, and straps are not broken or torn.
  3. All items must be cleaned prior to submission